Holiday Home Waste Collection
Jenny has run local cleaning company Maid Sense for over twenty years. In 2016 the team noticed that all the bins were really full when guests were arriving which wasn’t going down well with Jenny or her team and not giving them the professional satisfaction they were looking for. Taking the initiative Jenny starting looking for a local company which could come and clear the waste before the new guests arrived. Very quickly she realised there wasn’t such a business.
At the same time in Port Issac, the council wrote to all holiday home owners to tell them they would not be collecting holiday home waste from the following month leaving Port Issac holiday home owners and residents in a state of alarm.
Jenny went straight out, brought a van, applied for a license and was up and running in time for the last collection by the council. This is how Holiday Home Waste Collection became the first and only dedicated holiday home collection business in Cornwall.
From there Cornwall Council rolled out non-collection of holiday home waste and Jenny’s collection business has grown from strength to strength. With a young active family, recycling is always at the forefront of the business and all waste collected is recycled or used to create green electricity, which isn't always easy given the demands on recycling centers and green energy plants in the South West. The teams determination to ensure the best possible solution for Cornwall and Holiday Home Owners has lead to some fantastic local alliances, building a local circular economy that it constantly growing.
Running a holiday let in Cornwall comes with enough challenges - your waste collection shouldn't be one of them. That's the belief that's driven us from the start at Holiday Home Waste Collection.
As our family business has grown, we've watched holiday let owners struggle with the inflexibility of national waste companies. Rigid contracts that don't account for seasonal bookings. Charges that don't reflect actual usage. Services that simply don't understand how the tourism industry actually works. We knew there had to be a better way.
So we created it. We became the first in Cornwall to offer truly flexible contracts because we'd seen too many owners paying for collections they didn't need in quiet months. We built our scheduling around your changeover days - not some arbitrary route that suits the waste company. During peak season when you're fully booked, we're there. In the quieter winter months, you only pay for what you actually use. It sounds simple, but this approach was revolutionary - and it matters enormously to your bottom line.
Here's something that frustrated us: hearing from new clients about arriving at their properties to find bins overflowing, rubbish scattered around, and guests greeted by an unsightly mess. That's not just unprofessional - it costs you bookings and reviews.
We started lining bins with fresh bags after every collection because we wanted to solve that problem completely. We clear every bit of spillage and debris because your guest's first impression matters. When we noticed clients being charged full price for half-empty bags, we introduced fair pricing - combining them and charging only for what's actually there. It felt wrong, so we changed it.
And those bins you need? We deliver them to your property because we remember what it's like trying to source equipment, get it transported to a rural location, and have everything ready before guests arrive. These aren't just services - they're solutions to real problems we've witnessed our clients facing.
As word has spread about our reliable, personalised approach, we've been asked to extend our services across Cornwall - from pubs and restaurants to high street shops. We've grown our fleet and team to meet this demand while maintaining the same level of care and attention that holiday home owners have come to expect.
We've even added specialised services like wedding and party waste collection, complete with an enclosed van to ensure waste is removed with minimum fuss, noise, or disruption - letting you and your guests enjoy every moment.
Whether you're managing a single holiday cottage or running a commercial premises, our friendly team takes time to understand your specific requirements and create a collection schedule that genuinely works for you. Because at the end of the day, it's all these little touches that add up to truly great service.
We have been using Holiday Home Waste Collection at our busy holiday home in Holywell Bay, Cornwall for our first season 2019. The service we have received has been 5 star from dealing with Jennie in the office to the girls who make the collections each week. Positive feedback from guests, everything works like clockwork and the fact that practically everything is sorted and recycled is just the icing on the cake. Thank you from Samphire Beach House. 😊
Victoria Skidmore
Efficient and helpful. They keep improving the service too, like adding dog poo bins and having separate bags for food waste.
Dawn Chalmers